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International shipping

Please note: if you are pre-paying Customs, do not pay any additional fees on delivery. Notify us if your local delivery person is requesting payment incorrectly. We have already paid and it will be very difficult to get your money back if you pay them twice!

International shipping is heavily discounted and includes all of the duties and taxes, VAT, etc. There will be no unpleasant surprises upon delivery. This is known in the shipping industry as "deliver duty paid” or DDP for short. 

In many countries, you will see a welcome on our website along with a small pop-up that shows the estimated duties and VAT. Please note that even in situations where we offer discounted or free FedEx shipping, the actual shipping cost is still used by your country to calculate the final duties and taxes collected 

FedEx International Priority: Charged at our discounted rates for orders up to $59.99
FedEx International Priority: $9.95 for orders from $60 to $110.00
FedEx International Priority: Free for orders over $110.00

We ship internationally by FedEx Priority International (2-6 Days) and our rates are extremely low. The rates are based on where you live and the size of and weight of what you order. 

If you use a freight forwarder, please understand that once a package is tendered to a freight forwarder, it is considered delivered even if the forwarder loses the item. The vast majority of international shipping problems are related to freight forwarders losing, mishandling and damaging shipments. It happens frequently enough that we want to make you aware of the risks. 

There are also some warranty limitations that apply to freight forwarding, impacting how replacement parts are sent to you, and which do not apply when you use our international shipping option. Read our warranty page for more details.